[ad_1]
DEWA’s clients say digital channels, including DEWA’s website and smart apps, have helped them close their transactions. They added that the Smart Living Initiative has increased their awareness of bills and consumption by providing clear information about bills and their main components and clarifying the reasons for the increase in consumption.
Tamer Salah Abdel Qader, Director of Revenue, Radisson Hotel Group, praised DEWA’s auto-scheduling feature to book technical team visits and provide real-time updates, as well as a “call back” feature that schedules customers through smart channels for DEWA agents to call them back. Qader also praised the “Away Mode” service, which continues to monitor electricity and water consumption even when customers are away from home.
Zainab Hafez Al Hussaini, owner of a private company engaged in commercial mediation, said DEWA-approved channels for paying bills “guarantee the highest level of security, privacy and confidentiality of data and information”. She added that the My Sustainable Living programme is an important way to encourage community members to follow an eco-friendly lifestyle through simple daily steps. Additionally, it promotes aggressive competition among customers to reduce their carbon footprint by comparing their consumption with other households.
Ahmed Abdel Hamid Abdullah said DEWA’s replacement of mechanical meters with smart meters was considered a “big leap” in electricity and water efficiency. Abdullah added that he was notified through a high water usage alert, which helped him to spot a leak in the tank due to damage to the main insulator, so he immediately took the necessary steps to reduce water waste. He also praised DEWA for providing tips to inform customers of the location and signs of potential leaks.
Fahd Abdul Rahman praised DEWA Store for offering exclusive offers and discounts on its smart app to increase consumption and usage of energy and water saving equipment, in addition to providing a list of maintenance companies that can be used.
Hatem Fadel Jannam, a company technician, pointed out that the intelligent services provided by DEWA have enhanced customers’ confidence in DEWA, ​​saving them time and effort, allowing them to easily benefit from all DEWA services anytime, anywhere, with convenience and safety.
Hani Al-Turki described the processing of the smart services provided by DEWA as “excellent”, explaining that DEWA provides a secure and accessible channel for paying bills.
Faisal Mono said the self-assessment tool allowed him to understand his consumption patterns very quickly and introduced him to simple ways to reduce consumption.
[ad_2]
Source link
