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What is different in a year. During the summer travel months of July and August, Emirates received nearly 1.2 million customers at its hub, compared to 402,000 customers in the same period in 2020, highlighting the smooth recovery of international travel in and out of Dubai. In fact, according to the latest “World Air Transport Statistics 2021” of the International Air Transport Association, Emirates is the largest international airline in 2020, carrying more than 15.8 million passengers.
Since Dubai reopened to international tourists, Emirates has gradually restored its network and flight schedules, from a few cities in July 2020 to more than 120 destinations today, and more flights will be covered by October More than 20 Emirates airlines.
Emirates has always been committed to providing the best travel experience, especially during the turbulent period of international travel, continuously providing innovative new customer services, ensuring the health and safety of customers and employees, and providing customers around the world with the latest travel information. These investments in the past 12 months have enabled Emirates to facilitate the recovery of travel while enhancing the customer experience.
Accelerate digital innovation-biometrics, self-service check-in kiosks
In 2019, Emirates began testing and implementing biometric technology at various customer journey touchpoints at the airport.In the past year, the airline has fast tracked Its biometrics Today, Emirates has installed more than 30 biometric cameras at its Dubai Airport hub (including check-in counters, entrances to first and business class lounges, and some boarding gates).
Since its implementation, more than 58,000 customers have used this convenient, contactless, and secure verification option to enter the Emirates lounge, and more than 380,000 customers have used the biometric gate to board.
Since the pandemic, Emirates has seen an upward trend in customers choosing to use its biometric channels and plans to increase the number of gates equipped with biometric scanners. The airline also worked closely with Dubai Airport stakeholders including the immigration team (GDRFA) to relaunch Smart door Using the new contactless technology, eligible travelers can pass passport control on arrival and departure within seconds.
To enable customers to check in, receive boarding passes, select seats on the plane and check their baggage, Emirates” New self check-in and baggage check-in kiosks Since its launch in September 2020, usage has continued to increase. In July and August alone, more than 568,000 customers used this convenient service, allowing them to easily pass through the airport and go directly to the immigration office without queuing at the counter. Following the positive response from customers, Emirates will add 6 self-service check-in and baggage check-in kiosks in its first class and business class terminal areas this month.
In the past year, Emirates has also introduced new technology to make it easier for customers to report Delayed or damaged baggage emirates.com reduces paperwork and stress, increases transparency, and enables Emirates to better serve customers in checking, tracking and resolving baggage related inquiries.
Latest travel requirements-COVID-19 travel information center, IATA travel pass, integration with UAE health authorities
In an environment where travel requirements at the national, regional or airport level are changing every day, Emirates does its best to provide customers with the latest information.
Emirates uses its global network and field teams to collect and verify the latest entry requirements for each destination COVID-19 Information CenterIt is updated at least once a day and has become one of the most authoritative sources of information for travelers.
Emirates also adopts Travel digital verification solution, From adopting IATA travel passes to working with UAE health authorities to achieve a seamless digital inspection of COVID-19 travel documents. These projects have brought multiple benefits from a better customer experience to reducing paper use and improving the efficiency and reliability of travel document inspections. Emirates was one of the first airlines to register for an IATA travel pass in April. Today, it is providing this convenience to customers travelling between Dubai and 10 cities. As IATA continues to expand and protect more service providers, Emirates plans to provide Expand the service market in the network. By October, the airline will extend the implementation of IATA travel passes for customers in all destinations.
Health and safety
Over the past year, Emirates has worked closely with the authorities and its aviation partners to ensure Health and safety All passengers and employees at the airport, even though health agreements are constantly evolving around the world.
Even before the World Health Organization officially declared COVID-19 a pandemic, Emirates had already implemented it. Enhanced cleaning and disinfection protocol All customer touch points at the airport and on board. At the airport, Emirates has also installed protective covers at all check-in counters and implemented physical distances in all areas.
All its biosafety protocols will be constantly reviewed and updated in accordance with the latest medical guidelines.Emirates also used its partnership with the Emirates X-lab Innovation Incubator program for pilot projects Robot cleaning test The iconic lounge at Dubai Airport. These robots use special technology to eliminate most viruses and ensure a healthier environment.
In February 2020, when the COVID-19 vaccine came out, Emirates became one of the first airlines to launch PPE (Personal Protective Equipment) for its frontline employees. In addition, Emirates also launched a company-wide campaign. To encourage employees to protect themselves and others More than 95% of all employees are vaccinated.
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