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International public services company Serco Middle East has partnered with Pangiam UK to help bring technology-enabled guest experiences to airports in Saudi Arabia and the UAE.
Serco’s partnership with Pangiam, a company harnessing the power of emerging technologies, innovation and data, aims to revolutionize operations and the safe and efficient flow of people and goods while traveling through airports, with the aim of facilitating a faster and seamless process , increased throughput and reduced queues, and more efficient safety and security checks, leveraging the power of data to optimize these operations.
It also aims to realize the government’s vision by designing, developing and maintaining world-class experiences and services for everyone.
Samantha Rowles, Operations Director, Transport, Serco Middle East, said: “For us, the customer’s airport experience begins before they step foot in the airport; we need to provide a personalized guest experience that spans the entire journey – from the moment of booking, to arrival at the airport. , Baggage claim to arrival at the destination. The airport is the gateway and the first experience for passengers to arrive at their destination, and our goal is to ensure that guests have an extraordinary experience from A to B.”
The announcement underpins Serco and Pangiam’s mission to focus on improving travel, and through the partnership, the two companies will leverage their expertise in the private and public sectors, bringing their experience in managing complex technology integrations and customer service.
Patrick Flanagan, Chief Operating Officer and Co-Founder of Pangiam, commented: “We are proud to partner with Serco Middle East, bringing together our shared focus on technology to create the smart airport of the future. This signing highlights our further efforts to help The ambition to shape the airport of the future – and to this end, the UAE and Saudi Arabia have a significant opportunity to become world-class leaders.”
With airports such as Dubai International Airport set to handle more than 66 million annual passengers by 2022 (an increase of 127% year-on-year), there is an urgent need to deliver a world-class customer experience to enable Dubai’s smart, connected airport future.
Serco’s 75-year history in the region’s aviation industry already works with key airports in the UAE and Saudi Arabia, meaning it will work closely with Pangiam to enhance its focus on passengers while optimizing performance, growth and cost efficiencies for airlines, airports and governments. – trade arab news agency
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