[ad_1]
Dubai: This is likely to be a case of “Hello, ChatGPT…” for UAE consumers.
Say goodbye to any past and present chatbots that aren’t super-charged, AI-powered.
UAE consumers struggle to varying degrees to make chatbots understand themselves and what they want, whether it is an interaction with a banking service or other needs they require an immediate response from a service provider.
But the tens of thousands of accents shared by UAE consumers often make it difficult for these chatbots to understand. Even if all it takes is a simple “yes” or “no.”
So much so that some service providers have reduced the number of steps a user must go through to connect with a human advisor. In some cases, it goes right back to the human element.
This is the space where businesses bring their ChatGPT solutions. This time around, consumers in the UAE may be ready to give AI platforms the support they need.
Delivery platform Talabat recently launched a grocery shopping assistant powered by ChatGPT. Its UAE-based ‘talabat pro’ subscribers were the first to experience a beta version of the AI-driven solution. Among its services, the solution can even provide users with information about recipe ingredients and merchandise available on talabat’s Mart. (Plus, nutritional details and even cooking tips.)
Our customers’ interactions with talabat AI are not only text-enabled, but equipped with technology that understands user requirements and provides them with responses
– Yi-Wei Ang, Chief Product Officer at talabat.
Acceptance among its target users was almost instant, according to a senior official. “The first thing we noticed when we launched it was that they were curious,” said Yi-Wei Ang, chief product officer at talabat. “Users promoted it repeatedly to share responses to topics other than recipes and food. I must say , it was insightful and fun to see how creative people share their queries through social media.”
“We intend to launch in beta and continue to test the solution with our customers. We followed a similar strategy earlier this year when we launched the UAE’s first autonomous delivery robot at Dubai Silicon Oasis.”
Ang sees this as where AI, ChatGPT, and their upcoming counterparts have a better chance of connecting with consumers. “We believe the power of talabat AI lies in understanding what you say.”
Chatbots may find things hard to do. “Traditional chatbots face two important challenges,” Ang said. “One, these are built on pre-programmed responses. Second, speech recognition is hard to crack in a region with many accents and languages.
“This is the problem addressed by chatbots powered by ChatGPT, which leverage natural language processing, enabling the tool to understand the context of the conversation and respond with more relevant information.”
Other businesses in the UAE have the same idea.
The ultra-premium Palazzo Versace Dubai will launch an AI chatbot (in alliance with Asksuite) and will integrate with ChatGPT functionality. The plan is to use this to enhance the guest experience.
Travelers are increasingly digital, and they no longer want to make international calls to ask their questions or read reams of information before booking.AI Conversational Marketing Is The Future And It Is Now
– David Byrne, EMEA Sales Director, AskSuite, Palazzo Versace Dubai
What ‘Ora’ (as it’s called) will do is reduce response times and provide “enhanced customer support”, according to the hotel company.
Ora will be available to serve guests on the website, WhatsApp, Google, Meta Messenger and in rooms (via QR code). They can book suites, book tables at restaurants, inquire/book spa services, and even fill out inquiry forms for corporate meetings, social events, and weddings.
Photo credit: Insta/palazzoversacedubai
It didn’t end there – the ChatGPT-powered bot allowed online shoppers to buy gifts, cakes, bouquets and e-gift vouchers on Palazzo Versace Dubai’s e-commerce platform.
Understanding ChatGPT is helpful
So far, the ChatGPT profile has clearly grown into something that students might find easy to help them with homework or test prep. According to Sandeep Ganediwalla, a regional partner at Redseer Consulting, this has to do with the fact that many people are now more familiar with ChatGPT and the AI technology that comes with it.
“Historically, chatbots have not been successful because the data parameters, interfaces and algorithms are nascent,” Ganediwalla said. “
“Now, the algorithms have improved, the responses are more human-like, and all the processing power of large unstructured data sets exists. So, in this new cycle, the adoption and satisfaction of AI chatbots will be higher because They are smarter and more customer-centric.”
ChatGPT Has Its Uses For Businesses And Consumers — But Handle With Care
Introducing AI chatbots can enhance the overall shopping experience. For example, they can provide 24/7 customer support, provide personalized recommendations based on their preferences and purchase history, and handle multiple customer interactions simultaneously.
Perhaps the most promising and game-changing thing among them is the integration of artificial intelligence models into e-commerce search engines. By using this tool, consumers will be able to better search for the right product, compare and receive tailored recommendations.
On the other hand, there are a few considerations to keep in mind when introducing AI chatbots in the retail space. Credibility and accuracy come first. Language models can sometimes generate incorrect or misleading information, which can affect customer trust and satisfaction.
Bottom line: If we want to use ChatGPT in retail in a way that is consistent with what current language models can do, and if the retailer adequately addresses the underlying challenges, it might be a good idea to introduce it.
– Leo Dovbenko, CEO and Co-Founder of YallaHub.
The second is contextual understanding: language models may have difficulty understanding complex or nuanced queries, requiring more sophisticated algorithms or human intervention to provide accurate responses.
– Leo Dovbenko, CEO and Co-Founder of YallaHub.
also have a receptive audience
When it comes to testing new technology – and ChatGPT itself certainly counts as one – having a built-in audience will help UAE businesses adopt it and help deliver results that regular chatbots cannot. Hussam Kayyal, chief revenue officer at FOO, believes it’s all about receptivity.
“Many consumers in the UAE are eager to explore the full potential of ChatGPT,” Kayyal said. “They are perfectly willing to use ChatGPT-generated content or interact with AI-powered bots that provide a human-like experience. As long as their service needs are met and their inquiries are answered in a timely manner.”
UAE consumers are perfectly willing to consume ChatGPT-generated content or interact with an AI-powered bot that provides a human-like experience, as long as it meets their service needs and responds to their inquiries in a timely manner
– Hussam Kayyal, Chief Revenue Officer, FOO
Obviously, it lies in keeping abreast of user/consumer needs. If ChatGPT-powered bots can understand and deliver faster, then most of the habit has already been done.
“These use cases are common across different verticals and most businesses in the UAE are willing to experiment,” Kayyal said. “The winners will be those who integrate AI into their value chain and core products to enhance existing business models, rather than simply adding it as another tool.”
Not just for retail or service industries
Businesses across all industries can deploy ChatGPT or its related AI technology into their operations, whether human or otherwise.
“We’re definitely seeing increased traction in industries like retail, e-commerce, automotive, logistics and supply chain,” said Jaya Kishore Reddy, CTO and co-founder of Yellow.ai. “Even BFSI (banking and financial institutions), every customer conversation revolves around generating artificial intelligence.
For businesses to connect with end users and drive business impact, more comprehensive end-to-end conversational AI solutions are needed
– Jaya Kishore Reddy, CTO and Co-founder of Yellow.ai
“ChatGPT has definitely contributed to lowering the barrier of entry for non-professionals in fields like coding and content writing. At the same time, it has also raised the upper limit of output for those who are already proficient in these functions.”
Consumers must also pay close attention to
Bottom line: Consumers also need to maintain strong defenses.
“With interest in AI and chatbots arguably at an all-time high, users are turning to the Apple App and Google Play stores to download anything resembling ChatGPT,” said Sean Gallagher, principal threat researcher at Sophos.
“These types of scam apps – what Sophos calls ‘fleeceware’ – often bombard users with ads until they sign up for a subscription.
They’re banking on the fact that users won’t notice the fee or just forget they have the subscription.
They are designed so that they may not be of much use after the free trial ends, so users delete the app without realizing that they still have to pay monthly or weekly.
– Sean Gallagher, Principal Threat Researcher, Sophos
[ad_2]
Source link