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Dubai Maritime City’s (DMC) Reservations Department has received ISO 9001:2015 Certificate of Approval from Lloyd’s Register of Quality Assurance (LRQA).
The certification recognizes DMC’s commitment to the Quality Management System for wet and dry berth bookings and booking services for DMC vessels. This achievement reinforces DMC’s focus on maintaining high quality to global standards and underscores its position as a leader in the maritime industry.
DMC’s berthing facilities are suitable for all types of vessels. The wet mooring area covers an area of 1.4 million meters and mainly provides marine services such as ship repair, maintenance and manufacturing. The industrial zone also has 42 dry berths to meet the needs of its partners.
International Standard Guarantee
Mohammed Al Muallem, Executive Vice President, DP World, said: “The ISO 9001:2015 certification for our reservations department is a testament to the hard work and dedication of the DMC team to ensure we maintain the highest quality standards in our services to our clients. We are committed to Efficient and effective service to over 280 registered ocean carriers in our purpose-built ocean cluster.
“As the premier maritime destination in the UAE and the GCC, Dubai Maritime City is at the forefront of industry best practice, implementing the latest methodologies. Our suitable investment climate ensures international standards for all our partners.”
Al Muallem added: “DMC has seen a surge in wet and dry berth bookings for 2022, with 581 vessel arrivals, 373 of which will berth and 332 will be offshore. ISO certification will strengthen our efforts to expand the national and regional maritime industry. This This recognition further reinforces DMC’s position as a leading destination for global investment and a key driver behind the UAE’s thriving maritime economy.”
client needs
Of the 581 boats that arrived at DMC last year, 538 were steel boats, 22 wooden boats, and the remaining 21 were leisure boats and yachts. This certification demonstrates DMC’s ability to consistently meet customer needs and comply with laws and regulations. This underscores DMC’s commitment to maintaining a client-centric approach and continuous process improvement to deliver efficient and effective services to the maritime business.
Ahmed Mohammed Alhammadi, Chief Operating Officer, DMC, said: “DMC has always strived to provide exceptional service to our clients and ensure their satisfaction. We are focused on putting our clients first and we work tirelessly to build a strong relationship of trust with them. The recent ISO accreditation proves that Our commitment to our quality management system. This achievement reinforces our position as a leader in the maritime industry and demonstrates our continued efforts to drive the UAE’s blue economy. With this achievement, DMC’s customers can rest assured that their are receiving the highest quality of service, and we are committed to continually improving our processes to meet their changing needs.” — trade arab news agency
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