Andrea Soueidan, Founder of Altitude Connections, The Woman Behind the Hourglass
Andrea Soueidan is redefining modern concierge service — offering peace of mind, precision, and the rarest luxury of all: time.
You’ve lived in Dubai, Chicago, and now Montreal — how has this global perspective shaped Altitude Connections?
Living across dynamic cities like Dubai, Chicago, and now Montreal has shaped my outlook on service and sophistication. Dubai, in particular, taught me the value of excellence, discretion, and anticipation — principles that are now embedded in the DNA of Altitude Connections. That international perspective allows us to understand the needs of globally diverse clients and to serve them with cultural awareness, taste, and precision, no matter where they are.
What sets Altitude Connections apart from traditional concierge services?
Altitude Connections was founded in 2013 to offer more than convenience — we offer you the luxury of time. It’s our signature promise. Our mission is to simplify life, enrich experiences, and give our clients the freedom to focus on what truly matters.
We provide high-touch, personalized concierge services through two membership tiers:
– Altitude Essentials, focused on personal lifestyle management, and
– Altitude Elite, designed for executives and corporations who need full-scale, strategic support.
Our services range from daily task coordination and private travel to business concierge, relocation assistance, family logistics, and high-level event planning. But what truly sets us apart is our relationship-first approach, our intuitive understanding of client needs, and our ability to make the seemingly impossible feel effortless.
Many of your clients are high-level executives and entrepreneurs. What do they look for in a concierge partner?
They look for absolute trust, a sense of calm, and someone who “gets it” without needing to be asked twice. We cater to a wide range of individuals — from busy professionals and homemakers seeking practical lifestyle support to executives, high-net-worth individuals, and corporations seeking premium, white-glove service.
What unites them is time — or rather, the lack of it. They’re juggling demanding schedules, complex logistics, and high expectations. Our Essentials membership is ideal for those who need consistent, dependable support, while Elite offers a fully customized, immersive experience — with strategic planning, VIP access, and full-service lifestyle management.
Every member begins with a personalized guest journey, allowing us to understand their preferences, goals, and pain points from the start. We also provide access to our exclusive members-only app, which gives clients real-time connection to their concierge team, curated requests, and bespoke solutions — all in one seamless digital platform.
We become their trusted advantage — the silent partner ensuring their world runs smoothly, while they focus on what truly matters.
You’re also known for championing connection and community beyond concierge work. Can you tell us more about that?
Absolutely. I co-founded WIW – Women Investing in Women, a private initiative that brings together ambitious, like-minded women to share insights, invest in one another’s growth, and foster real collaboration. It’s about creating a space where experience and opportunity meet.
I also host a podcast spotlighting entrepreneurs and inspiring stories, and recently expanded into Weddings & Special Events, blending celebration with concierge-level detail. These ventures reflect a belief I hold deeply: that luxury isn’t just about what you have, but how you feel. Whether managing an international move or planning a once-in-a-lifetime celebration, we aim to create meaningful, lasting experiences.
What excites you about building connections in the Gulf region, especially given your ties to Dubai?
The Gulf holds a special place in my journey, living in Dubai deeply influenced my standards and vision. There is a clear alignment between the values of the region and what Altitude Connections represents: discretion, excellence, and a tailored approach to living well.
As our brand evolves, we’re exploring thoughtful ways to serve clients in the region. We’re not pursuing mass scale, we’re focused on quality relationships and selective expansion. The conversations have begun, and we’re excited to create opportunities that match the Gulf’s appreciation for luxury, efficiency, and trust.
About Andrea Soueidan
Andrea Soueidan is the founder of Altitude Connections, a premium concierge company that has been operating since 2013, headquartered in Montreal and serving clients globally. With years spent living in Dubai and Chicago, she brings a rare international lens to luxury lifestyle management.
Altitude Connections is built to support busy individuals, professionals, executives, and corporate teams through a full suite of services, from personal assistance to high-level business concierge, relocation support, and executive care. Whether simplifying the everyday or orchestrating the extraordinary, Andrea’s approach blends efficiency, personalization, and discretion.
Through her work, and her ventures like WIW and her entrepreneurial podcast, Andrea continues to redefine modern luxury by giving her clients the one thing they need most: time.
Her signature line says it best: “We offer you the luxury of time.”