[ad_1]
The Dubai Water and Electricity Authority (DEWA) announced that it resolved 100% of customer complaints in the first half of 2021.
Saeed Mohammed Al Tayer, Managing Director and CEO of DEWA, stated that DEWA welcomes customer feedback and suggestions and processes them quickly to find suitable solutions and ensure their happiness .
He pointed out that DEWA has adopted an innovative and effective mechanism in responding to complaints.
“At DEWA, we use reliable methods to identify and understand customer needs and expectations. We use innovative channels and tools to communicate with stakeholders, including customers, to get their feedback and turn it into beyond them Desired service. We view customer feedback as a necessary tool to continuously develop our services and realize our vision of becoming the world’s leading sustainable and innovative company,” Al Tayer said.
As part of its efforts to increase transparency and benefit from feedback to achieve the best results and make customers happier, DEWA has multiple channels to communicate with customers and the public. These include the Dubai Government’s Unified Complaint Portal, the Dubai Government’s Unified Advice Portal, DEWA’s website and smart apps, investigations and focus groups, and creative laboratories.
In 2016, DEWA was the first government entity to obtain ISO 10002:2014, providing guidance for handling complaints related to planning, design, operation, maintenance, and service improvement.
In 2020, DEWA’s customer service center obtained the ISO18295-2017 customer contact center management certification.
DEWA’s customer service center operates 24/7, including on public holidays, to answer all customer inquiries via email: customercare@dewa.gov.ae It accepts technical notifications and 04-6019999 through its number 991 for general inquiries.
[ad_2]
Source link