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The Dubai Electricity and Water Authority (DEWA) won 11 trophies in the prestigious Global Business Awards held in San Francisco, USA.
As part of the 13th Annual Golden Bridge Business and Innovation Awards, DEWA won four awards, two gold awards and two silver awards at the 8th Annual Customer Sales and Service World Awards in 2021, as well as seven other awards, including Grand Global Award, four gold medals, one silver and one bronze award.
Saeed Mohammed Al Tayer, MD and CEO of DEWA, is pleased with this recognition, which highlights DEWA’s excellence and its use of innovation as a solid organizational method to promote public utility Continuous development efforts of the business sector.
“At DEWA, we are working in accordance with the vision and instructions of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President, Prime Minister and Ruler of Dubai, to improve the services of the Dubai government and implement it today The services that other cities will use will be implemented ten years later. DEWA’s awards at the Globee Business Awards highlight its excellence and global competitiveness, as well as its unremitting efforts to plan a new future for global service utilities. This can be achieved through the use of innovation and Make it a key element of sustainable development, provide a stimulating work environment that encourages employee innovation, and use the latest technology to provide electricity and water services in accordance with the highest availability standards to achieve reliability and efficiency. This is consistent with the UAE Centennial in 2071 and aims to Making the UAE become the world’s leading country before its 100th birthday in 2071, which generally improves the happiness of customers and society,” Al Tayer said.
As part of the 13th Annual Golden Bridge Business and Innovation Awards, DEWA won the User Experience Achievement Gold Award for its innovative experience program, which aims to provide DEWA employees with a new experience of using innovative and serviced products and services. In order to improve the efficiency and effectiveness of the business department in the future. DEWA also won a gold award in the aggregation platform category for its future signals catalog, which enables employees to identify future signals and translate them into actions that shape the future.
In addition, DEWA’s Customer Happiness Pioneer Program won a gold award in the category of annual customer service training or coaching programs. It also won the best customer service new product or service silver award for its virtual employees of Rammas, as well as a silver award in the customer service and support category for transforming a traditional customer happiness center into a self-service center during the COVID-19 lock-in period.
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