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A leading airline in the UAE will recruit 500 customer service agents within a week through appointmentless interviews in Dubai.
Candidates should have more than two years of work experience in the customer service industry, a high school diploma, fluent oral English, basic knowledge of Microsoft Office, excellent sales skills, professional telephone etiquette and effective communication skills. Spoken Arabic skills will be an advantage.
The live interview hosted by Adecco will be held at the Holiday Inn Bur Dubai from 9 am to 5 pm on Monday, October 11.
Candidates participating in the interview must bring a copy of their resume, passport size photos and full size photos.
The selected candidates will receive a monthly salary of nearly AED 5,000 and provide them with transportation services.
To ensure the safety of all personnel, candidates must comply with strict health and safety regulations during walk-in interviews. They are required to always wear masks and maintain social distancing in the venue.
The following are some of the requirements that a candidate should have and the responsibilities he will perform during his tenure:
>> Proactively check and understand customer information by checking the customer’s personal information, preferences and follow-up details
>> Actively participate in coming up with new ideas and using positive language to make suggestions to improve the overall service provided, thereby increasing revenue and ensuring the company’s success as a market-leading airline
>> By assisting in providing all the relevant information required to ensure that all customers are provided with the highest standard of customer service
>> Keep abreast of company newsletters/guidelines and policies to ensure that relevant professional and company standards are maintained
>> Understand the needs of all customers, and actively promote solutions that cater to them by redouble their efforts or promote the company’s products that can generate additional income
>> The candidate has a friendly personality, a positive attitude towards tasks and motivation to help customers.Add a personal touch to the customer experience and recommend/promote branded products
>> Clear and concise communication, able to express sympathy to customers and use positive language
>> Able to handle difficult conversations, resolve conflicts, maintain self-control and always show patience when interacting with customers
>> Ability to effectively listen to customer requirements, identify needs and provide the most suitable solutions
>> Able to adapt to changing business processes or procedures, ensure that all processes are followed, and procedures/rules are always followed.
-waheedabbas@khaleejtimes.com
Wahid Abbas
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