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ABU DHABI, 31st October, 2022 (WAM) — Abu Dhabi Customs has recently reviewed its experience in implementing international best practices at two international conferences of the World Customs Organization (WCO).
Abu Dhabi Customs participated in the WCO Human Capital Management Global Conference at the organization’s headquarters in Brussels, Belgium, from 10 to 11 October, and the WCO Technical Conference in Maastricht, the Netherlands, from 18 to 20 October , which is hosted by the Netherlands Customs – to showcase its practice of applying cloud systems in human resource management, as well as the digital development process of Abu Dhabi Customs.
WCO Secretary General Kunio Mikuriya received the delegation led by Fahad Ghareeb Al Shamsi, Executive Director of Support Services.
Mikuriya congratulates Abu Dhabi Customs for introducing the world to its excellence in developing services, supporting its strategic vision to be the “leading customs authority in the world”, leading change in efforts to enhance security, facilitate trade and provide service excellence to improve Abu Dhabi’s global prestige as a prime destination for investment and business.
Dr. Ibrahim Al Khaja, Director of Human Resources, reviewed Abu Dhabi Customs’ innovative digital experience at the World Customs Organization Human Capital Management Global Conference, which was attended by more than 1,200 people from 175 countries, including the organization’s member Customs Administration, representing the private sector, universities and other international organizations.
Dr. Al Khaja participated in a session entitled “Future of Work and Workplace Innovation for Employee Well-being in the Digital Age”, where he highlighted the importance of human capital as an engine of economic development, while highlighting Abu Dhabi Customs in its strategic transformation In the process, it enhances its services and supports its human cadre to implement full automation of human capital management through digital transformation, and use artificial intelligence and advanced technology in the human resources department to respond to changes, needs and future vision.
In addition, he recalled the importance of applying automation at the human resources, administration and technology development level of the General Administration of Customs, as Abu Dhabi Customs is the first government agency in the world to implement the Oracle Digital Assistant and the first government agency in the Middle East Implement a complete Oracle HCM Cloud Suite project with analytics.
In turn, Khaled Al Marzouqi, Director of Strategic Planning and Development, Abu Dhabi Customs, and Dr. Ibrahim Al Khaja, Director of Human Resources, attended the 2022 WCO Technical Conference and Exhibition in Maastricht, with 1,200 attendees from 136 Participants from 3 countries passed a session titled “Enhancing Trade with New Technology Solutions: A Customs Success Story”, during which Al Marzouqi presented Abu Dhabi Customs’ digital transformation strategy, benefits and risks of working in a cloud environment .
He reviewed the Directorate General’s experience in adopting cloud environment solutions and digital transformation, leveraging digital technologies to improve main and support services, ensuring the implementation of integrated systems to support data management and information security, and continuing to develop technical infrastructure to support operational integration and improve manpower the availability of capital.
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