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Farnek, a leading smart and green facility management (FM) company based in the UAE, has launched its latest in-house innovation, a mobile app with a smart AI Chatbot, aptly named ‘Farnek Buddy’. Buddy supports employees and raises awareness about benefits programs, program communication, online learning, and improves interactions with Human Resources (HR) in everyday processes.
Developed by Farnek’s experts at innovative digital solutions sister company HITEK, the bespoke app allows companies to connect staff from multiple sites so they can support logistics and training needs centrally, providing project managers with a centralized communications platform that connects them with every employee.
It also includes features like daily happiness surveys, regular health checks, integrated VOIP calling facility and salary credit notifications. Physician appointments can also be made, and employees can join interactive training videos and access digital records to support career development, as well as notes, memos and documents covering general HR issues.
Multilingual AI Chatbot
The app even has a multilingual AI chatbot so that employees can air any grievances or offer ideas and suggestions to Farnek management. Another feature is that the app will integrate with digital payroll systems to help employees seamlessly send money to family members abroad.
Markus Oberlin, CEO of Farnek, said: “At any given time, it can be challenging to communicate effectively with the 8,000 employees deployed in many locations across the UAE. Individuals can sometimes feel isolated, especially when they are working in remote locations during non-social hours hour.
“The Farnek Buddy platform keeps them in touch with colleagues, supervisors as well as HR and senior management. Any issues can be handled through the chat box feature, reducing response time and increasing efficiency.
“Project managers can also create workgroups specific to certain sites, updating shifts, traffic, health and safety and other notifications related to that team.”
commercial value
Farnek saw the business value in white labeling the multifunctional app. It can be adapted to any organization with a large number of employees and is properly branded. The app is currently being used at Dubai Airport, Expo City and Dublin.
In addition, the app is equipped with a wake-up alarm to notify employees of upcoming shifts and via video screens at Farnek Village, Farnek’s AED 200 million ($54.45 million) state-of-the-art employee accommodation complex, where employees are Guide them to the correct bus, which will take them to their mission.
“With dozens of buses waiting to pick up employees every day, finding the right bus can be confusing, especially for new employees. Everyone needs a friend from time to time, and with ‘Farnek Buddy’, No employee should feel alone or alienated from the Farnek family,” Oberlin added. trade arab news agency
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