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Sheikh Mohammed reveals worst-performing government digital service

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The ruler of Dubai also revealed the top 5 government service centers that perform best in digital services…

On June 2, 2021, His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President of the UAE, and The Sheikh of Dubai announced that he will announce the best and worst government service centers in the UAE In terms of digital services. Sheikh Mohammed gave the latter a 90-day grace period to improve their performance.

According to WAM (The Emirates News Agency), 55,000 customers were surveyed about their opinions on 30 government agencies.

According to the tweet, The best government entity in the UAE As described below:

1. Ministry of the Interior.
2. Federal Identity and Citizenship Administration (ICA).
3. Ministry of Foreign Affairs and International Cooperation.
4. Ministry of Climate Change and Environment.
5. Department of Community Development.

this The UAE government performs poorly As described below:

1. Ministry of Education.
2. The Federal Revenue Service.
3. The Securities and Commodities Administration.
4. General Pension and Social Security Bureau.
5. Ministry of Energy and Infrastructure

Sheikh Mohammed said: “Departments that perform well deserve our praise, and we have higher expectations of them in order to achieve our ultimate goal and make the UAE government the best government in the world in terms of providing services. We aspire to achieve 90% customer satisfaction. We believe that our government team can achieve this goal in the fastest possible time in the most effective way.

He added that the under-performing departments are expected to revise their courses and achieve the best results within 90 days, at which time we will reassess their performance to ensure that our main goal, the digitalization of the entire government, is achieved.’

This is not the first time that the ruler of Dubai has publicly disclosed such a list.

On September 15 two years ago, Sheikh Mohammed revealed a similar list of the five best and worst government service centers in the UAESheikh Mohammed did issue a warning three months in advance, sending a stern message to government officials, warning them that anything lower than the best is unacceptable.

Picture: WAM

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