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Total spending by UAE-based organizations on outsourcing services from local and offshore suppliers was approximately USD 4.8 billion in 2018 and is expected to reach USD 6.8 billion by 2023, at a compound annual growth rate (CAGR) of 7%.
As one of the main markets or demand “hotspots” for job outsourcing, the country is emerging as a strategic hub where entities can easily outsource parts of their value chain and bring in talent from third parties, thereby contributing to high growth in overtime, says Boston Consulting A new report from The Group (BCG), in partnership with Forward Mena, formerly known as the Beirut Digital District (BDD) Academy.
The report, ‘Middle East and North Africa Talent Map’ found that the UAE is one of the largest suppliers of talent in the Gulf Cooperation Council (GCC). Customer support, finance and accounting, human resources and KPO are the main jobs and job clusters offered in the UAE.
three working clusters
In terms of the country’s future economic prospects, three job clusters are highlighted to help drive long-term strategies, which in turn bode well for strong growth potential in job outsourcing. These are infrastructure management services, such as cloud engineers and cybersecurity analysts; software and application development, including software engineers and application developers; and finally, data and artificial intelligence (AI), for data scientists and blockchain developers .
“The UAE is striving to diversify its economy, with national and emirate-level agendas revolving around emerging themes such as sustainable economic development, cutting-edge innovation, digital transformation, safety and security, and advanced science, technology and artificial intelligence. Aligned with future initiatives, we expect the country’s diversification prospects to exceed expectations and establish the country as a well-rounded multi-industry hub,” said Dr. Leila Hoteit, BCG Managing Director and Senior Partner.
In addition, in terms of job outsourcing services and talent introduction, some key industries have sprung up like mushrooms after rain. As mentioned in the study, by far the most prominent are financial services, public sector, hospitality, leisure and telecommunications. — trade arab news agency
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