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The Ministry of Health showcased new technological innovations on Gitex Global.
The UAE Ministry of Health and Prevention (MoAHP) announced on Sunday that UAE nationals and residents can now obtain birth certificates of their children through Facebook’s SMS service WhatsApp. MoHAP will showcase a number of smart services at Gitex Global 2021 starting on October 17.
“This new service aims to enrich the customer experience and strengthen communication channels with the public using a smooth and simplified method based on advanced systems and international best practices. This is also in line with the ministry’s plan to support the goal of smart government,” the ministry said. Said in a statement to the media.
Samir Al Khoury, head of MoHAP’s IT department, said that the service of issuing birth certificates through WhatsApp helps to develop the customer experience and effectively meet their needs at a faster speed. “Residents are taking advantage of more and more social media applications and their ease of use. This is part of the Ministry’s ongoing efforts to provide fast and effective services while facilitating transactions; saving more time and effort,” he explained.
Al Khoury made it clear that interactive chats via WhatsApp can also provide services for customers to inquire about other services.
Customized processing of transactions
The ministry said it will use a new feature that relies on artificial intelligence technology to respond to customer inquiries through a virtual assistant, which can understand and understand residents’ needs based on residents’ inquiries.
“Virtual assistants can also analyze and evaluate customer needs based on available data, and then make the necessary decisions, accurately answer and respond to their inquiries, and conveniently complete transactions,” MoHAP said.
The ministry explained that virtual assistants will be able to distinguish registered users and interact with customers based on the information provided, retrieve stored data from users’ personal data and end conversations in an interactive manner.
“The ministry has designed many online services and smart applications to facilitate customer access to its many services,” Al Khoury said.
He said that the ministry is doing its best to integrate its digital systems as part of its ongoing efforts to support the smart transformation process that has made significant progress.
Danusha Gukulan
Dhanusha Gokulan is from India and has been working as a journalist for more than ten years. For Khaleej Times, she reports on NRI affairs, civil aviation and immigration issues. She received a bachelor’s degree in journalism, economics and English literature from Mangalore University in 2008, and is currently pursuing a master’s degree in contemporary media leadership and innovation at the American University in Dubai. In her spare time, she gets involved in singing/song writing, loves food, and is the mother of an over-enthusiastic Labrador Retriever. On her Twitter @shootsprintrite.
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