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Thursday, September 19, 2024
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Uber customer refunds after I-95 closure in Virginia resulted in a $600 fee

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It was previously reported that hundreds of drivers were trapped on the I-95 Interstate Highway in Virginia on Tuesday because they were facing severe winter storms. Since then, the storm has moved with the traffic that occurred. However, a man was charged a fee of $600 and left after he finally returned home.

according to ABC 7 News DC, Andrew Peters from Richmond shared that he charged a total of $600 from Uber on Tuesday. He said he was on his way home, taking an Uber from Dulles International Airport. After being trapped for nine hours, he paid a $200 bill as soon as he got home. However, he said that the ride-sharing app also charged him an additional $400.

Uber later promised Peters a refund. The company said in a statement, “After this terrible ordeal, we have refunded Mr. Peters’ money, and we are glad that he and his Uber driver returned home safely.”

The news media did point out that Uber’s website did point out, “Traffic congestion may cause your trip to be longer than expected, and to compensate your driver for the extra time, your fare may change.”

As Before According to reports, the severe winter storm that hit the DMV area greatly affected the Virginia area. When a truck crashed on an interstate highway, the i-95 began to shut down, causing a chain reaction of other vehicles being stranded. The interstate highway was blocked on a 40-mile section, resulting in the detention of hundreds of drivers.

The work stoppage lasted for more than 24 hours, and drivers talked on social media about running out of food, water and other necessities during the trap. One of the people trapped on the interstate is Coko Clemons, the lead singer of the R&B group SWV. She shared that she and her son are among the many people trapped in the car.

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TSR Staff: Jade Ashley @Jade_Ashley94



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