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The purpose of this policy is to resolve customer complaints against third-party merchants who use Amazon’s online marketplace to sell products.
Amazon announced that if a product sold through its website injures people or damages property, it will pay customers up to $1,000, even if the product is sold by a third-party seller.
The world’s largest online retailer also promised to bear the cost of such claims — allegedly accounting for 80% of its store cases — as long as third-party sellers abide by the Amazon website’s rules and hold valid insurance Three-party sellers seek compensation. .
The policy went into effect on September 1 and was announced in a statement. Blog post By Amazon on Tuesday.
This policy aims to resolve customer complaints against third-party merchants who use Amazon’s online marketplace to sell products.
In recent years, consumers have expressed concern about whether there are defective, counterfeit or dangerous goods on the platform.
In July, the US Consumer Product Safety Commission filed a complaint (PDF) Oppose Amazon and try to make it responsible for children’s pajamas that do not meet fire safety requirements, more than 24,000 faulty carbon monoxide detectors, and nearly 400,000 hair dryers that pose a risk of electric shock or electric shock.
The Federal Product Safety Regulatory Agency admitted that after being notified of defective products, Amazon withdrew some product lists, reminded customers and provided refunds, but continued to insist that it was not legally responsible for items sold by third-party sellers.
However, the committee stated that it believes that Amazon is responsible for the products sold by third-party merchants on its website.
Amazon insists that it is only a platform that connects buyers and sellers for such sales, and the Consumer Product Safety Commission is seeking to classify Amazon as a distributor under the Consumer Product Safety Act. If successful, this distinction will increase Amazon’s responsibility for product safety and recalls.
The company said in a statement that this new policy, which will take effect on September 1, will enable Amazon to “facilitate the settlement of property losses and personal injury claims among customers, sellers and their insurance companies.”
After the customer contacts the Amazon customer service, Amazon will check the validity of the claim, notify the seller and help the company solve the problem. The company said that if the seller does not respond, “Amazon will step in and directly solve the customer’s immediate problems, bear the cost, and pursue the seller separately.”
The company added: “By supporting customers and the products in our store, no matter who sells them, Amazon goes far beyond our legal obligations and what any other market service provider is doing today to protect customers.”
As part of Tuesday’s announcement, Amazon also said it is creating an Amazon Insurance Accelerator, which will provide liability insurance for qualified sellers at “competitive prices.”
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