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conductor Towards Taylor Swift She was with her fans late Friday night after a ticket debacle this week made it difficult for consumers to buy tickets for the pop star’s new tour.
“We would like to apologize to Taylor and all her fans – especially those who had a bad experience buying tickets,” the ticketing site said in a blog post.
The company added that it worked hard to make buying tickets “as easy as possible,” but that “that’s not the case for many people trying to buy tickets,” and that Swift’s tour, which begins March 17, will feature 52 concerts. In stadiums across the United States for over five months.
The company said it was working hard to “support our technology to meet the new standards set by demand” for her tour. “Once we resolve this issue, if there are any next steps, an update will be shared accordingly,” it reads.
My fault comes after Swift said earlier on Friday how “distressing” it was for her to watch as the situation turned chaotic.
“I’m not going to make excuses for anyone as we’ve asked them multiple times if they can handle this demand and we’re sure they can,” the singer wrote on Instagram Friday afternoon. “It’s amazing that 2.4 million people got tickets, but it annoys me that a lot of them felt like they had to go through a couple of bear attacks to get their tickets.”
Swift added that she will try to “figure out how to improve the situation.”
The singer’s new Eras tour went on sale on Tuesday, but overwhelming demand has flooded ticket sites, angering countless fans who couldn’t get tickets. Customers complained on social media that Ticketmaster wasn’t loading, saying the platform didn’t allow them to access tickets even though they had pre-sale codes from verified fans.
On Thursday, Ticketmaster announced that the sale to the public, scheduled to begin on Friday, is It was canceled due to “extremely high demands on the ticketing system and insufficient remaining ticket inventory to meet that demand”.
“For those of you who didn’t get tickets, all I can say is, I hope there are more opportunities for us to come together and sing these songs,” Swift said.
The U.S. Justice Department has opened an antitrust probe into Ticketmaster owner Live Nation to see if the company monopolizes the market for concerts, including ticket purchases, a person familiar with the matter said. CNNThe investigation was first reported by The New York Times on Friday.
The Times added that the Justice Department has been contacting music venues and other ticketing market participants in recent months to ask about Live Nation’s practices and industry dynamics.
Live Nation responded in a statement posted on its website Saturday that it “takes its responsibilities under antitrust laws seriously” and “does not engage in conduct that could justify an antitrust lawsuit, let alone require it to change fundamental business practices.” ordered”
“The DOJ itself recognized the competitive nature of the concert promotion business when Live Nation merged with Ticketmaster,” the company said in a statement. “That dynamic has not changed.”
Live Nation added that Ticketmaster’s “continued leadership in this environment is a testament to the platform and its operators, rather than any anti-competitive business practices.”
“We have innovated and invested more in technology than any other ticketing company, and we will continue to do so,” the company wrote, noting that Ticketmaster is “the most transparent and fan-friendly ticketing system in America.”
— CNN’s Evan Perez and Tierney Sneed contributed to this report
(CNN & 2021 Cable News Network, Inc., a Time Warner Company. all rights reserved. )
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