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Adaptive security, cloud-based legacy modernization, sovereign cloud, hyperautomation, and artificial intelligence for decision intelligence are among Gartner’s top 10 government technology trends for 2023.
Gartner, a leading technology research and advisory firm, says CIOs should leverage these trends to shape government modernization, insight and transformation.
These trends can guide public sector leaders to accelerate transformation as they prepare for post-digital government and relentlessly focus on mission goals.
find balance
Arthur Mickoleit, analyst director at Gartner, said: “The current global turmoil and technological disruption not only puts pressure on governments to find a balance between digital opportunities and risks, but also presents a solid opportunity to shape the next generation of digital government.” “Government CIOs must demonstrate that their digital investments are more than tactical in nature as they continue to improve service delivery and core mission impact.”
Government CIOs should consider the impact of the following technology trends on their organizations and apply insights to justify investments to improve business capabilities, achieve leadership priorities, and create a government organization better fit for the future.
Adaptive Security
Gartner predicts that by 2025, 75 percent of government CIOs will have direct responsibility for security outside of IT, including operations and mission-critical technology environments. The convergence of enterprise data, privacy, supply chain, cyber-physical systems (CPS), and cloud requires an integrated approach to security. CIOs should connect adaptive security to broader digital innovation, transformation, national security and resilience goals.
Cloud-Based Legacy Modernization
Leading governments are under pressure to break down legacy, siled systems and data stores to modernize IT infrastructure and applications to ensure more resilient government services. CIOs can use an adaptive procurement strategy to identify areas where an “as-a-service” delivery model can augment internal resources and address business priorities. Gartner predicts that by 2025, more than 75 percent of governments will use hyperscale cloud service providers to operate more than half of their workloads.
sovereign cloud
Global uncertainty, along with concerns about data privacy and potential excessive government interference, has led to increased demand for sovereign clouds. Governments are increasingly seeking to limit the risk of external jurisdictions and foreign governments accessing data and infrastructure. Gartner predicts that by 2025, more than 35 percent of government legacy applications will be replaced by solutions developed on low-code application platforms and maintained by converged teams.
hyperautomation
According to Gartner, 60 percent of government organizations will prioritize business process automation by 2026, up from 35 percent in 2022. Hyperautomation initiatives support government business and IT processes to deliver connected and seamless citizen services. CIOs must align automation initiatives with current priorities to enable digital transformation while optimizing operational costs.
AI for Decision Intelligence
By 2024, Gartner predicts that 60 percent of government AI and data analytics investments will directly impact real-time operational decisions and outcomes. AI for decision intelligence provides governments with fast, accurate and early decision-making capabilities at scale. CIOs must prepare for widespread use of AI by ensuring data is available at decision points and establishing effective governance principles.
Data Sharing as a Program
Given the need to derive value from data and analytics, data sharing as an ad hoc effort between agencies and departments is no longer enough. By the end of 2023, Gartner predicts that 50 percent of government organizations will have formal accountability structures for data sharing, including standards for data structure, quality, and timeliness. When developing data sharing plans, CIOs should focus on value-add and mission goals.
Total experience (TX)
By 2026, the Government Total Experience (TX) approach will reduce process ambiguity by 90%, while increasing customer experience (CX) and employee experience (EX) satisfaction metrics by 50%. TX creates synergy and coherence between the traditionally separate disciplines of CX, EX, multi-experience (MX) and user experience (UX) to support government transformation. CIOs can reduce experience friction points by mapping, visualizing and redesigning citizen and employee journeys.
Digital Identity Ecosystem
Gartner predicts that by 2024, more than one-third of national governments will provide citizens with mobile-based identity wallets. Governments face new responsibilities in the emerging digital identity ecosystem to ensure trust, innovation and adoption across sectors and borders. To achieve this goal, governments must make high-assurance digital identities easily accessible and relevant to different target groups of end users and service providers.
Case Management as a Service (CMaaS)
Integration of government services depends on designing and developing case management solutions into composable products and services that can be shared across government programs, verticals and levels of government. Gartner predicts that by 2024, organizations using composable case management will implement new capabilities 80 percent faster than their peers. CIOs should show how to achieve better results, improve collaboration or project integration.
Composable Government Applications
Governments can successfully break down legacy, siled systems and data stores by applying composable architectures. Continuous improvement and modernization can be achieved by taking a modular approach to application architecture and leveraging rapid advances in automation and machine learning. — trade arab news agency
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