AI Identified An overwhelming 79% of UAE employees highlight the significance of digital skills in gaining a competitive edge in business, according to a recent study by ServiceNow. The survey, spanning 5,500 working adults across Europe and the UAE, delves into sentiments surrounding the impact of technology and digital skills on careers and the future workplace.
Optimism on Technology Impact: AI Identified
The findings showcase a strong positive outlook among UAE employees, with 84% expressing that new technologies are instrumental in helping them reach their full potential. Interestingly, UAE employees stand out in their optimism about the influence of Artificial Intelligence (AI) on jobs compared to their counterparts in Europe, with 74% believing that AI presents the most significant opportunity for the future workforce. This figure is notably 26 percentage points higher than the EMEA average. Additionally, 74% of UAE employees agree that AI will enhance workforce productivity, a sentiment shared by only 52% of EMEA employees.
Educational Gaps and Recommendations: AI Identified
Despite the overall optimism, the study highlighted areas of concern. Around 54% of UAE workers acknowledged that their formal education did not adequately prepare them for the current working environment. An overwhelming 82% expressed the belief that additional education in technology and digital skills would boost their confidence in career prospects. As a result, 72% recommended that formal education on AI and coding should be mandatory before the age of 18, while an equal percentage suggested the need for standardized qualifications in digital skills that employers can recognize.
Business Responsibility and Commitment: AI Identified
Furthermore, 81% of UAE employees asserted that businesses bear a responsibility to promote the development of AI skills within the workforce. Mark Ackerman, Area VP for Middle East & Africa at ServiceNow, emphasized the importance of thoughtful investments in digital technologies in the workplace. He also highlighted the need for organizations to commit to providing re-skilling and up-skilling opportunities for employees, ensuring they remain valuable contributors to the company and the broader community.