Comviva, a global leader in customer experience and data monetization solutions, has expanded its strategic partnership with e& enterprise to provide enterprises with an advanced omni-channel CPaaS platform.
e& enterprise is the specialist vertical within e& focused on delivering advanced digital solutions to transform the way companies do business. e& enterprise enables organizations across multiple sectors to maximize their digital potential.
Through cloud, cybersecurity, the Internet of Things (IoT) and artificial intelligence (AI), electronics and business are driving organizations and economies towards a smarter, safer and more sustainable world.
Advanced CPaaS Ecosystem
The Comviva and e& enterprise partnership will leverage Comviva’s next-generation CPaaS platform and e&’s market reach to develop an advanced (CPaaS) ecosystem. It will enable real-time communication capabilities to help businesses seamlessly enhance and personalize the end-user customer experience across multiple channels.
Businesses across industries can join in on their own to create customized applications and experiences for their end customers. Using a cloud-based delivery model, the Comviva CPaaS platform seamlessly integrates with business applications and enables secure real-time customer interactions, serving all customer engagement use cases from marketing to operations to customer service.
Miguel Villalonga, CEO of e& enterprise Cloud, said: “e& enterprise has always been at the forefront of introducing innovative digital solutions. The opportunity to partner with Comviva is another step forward on our path towards creating an open, collaborative CPaaS ecosystem One step further, this ecosystem will help businesses deliver a seamless, personalized experience to their customers. We are excited to offer engageX, our CPaaS solution, to businesses and help them create engaging and effective customer journeys.”
Manoranjan Mohapatra, CEO of Comviva, said: “This partnership will usher in a new era of enterprise customer experience based on simplicity, rich customer experience and personalization. With the new CPaaS platform, e& enterprise is well-positioned to create new possibility.”– trade arab news agency