Dubai’s rapid journey towards becoming the world’s smartest city is fueled by unwavering innovation commitment. Spearheaded by the visionary leadership of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, the city is poised to become a global smart city leader.
This transformation centers on enhancing the quality of life in Dubai, aiming to make it the world’s premier place to live, work, and visit.
Through the adoption of cutting-edge technologies and a culture of continuous improvement, Dubai aspires to set new benchmarks for well-being, rivaling the world’s leading cities.
At the forefront of this initiative is the Dubai Electricity and Water Authority (DEWA), playing a vital role in actualizing the city’s vision. DEWA’s emphasis on digital transformation and smart services has propelled it to receive the 100% Paperless stamp from the Digital Dubai Authority in 2021.
DEWA’s digital evolution is embodied by its virtual employee, Rammas, its integration of advanced disruptive technologies, and its pioneering use of ChatGPT to enrich customer experiences.
DEWA’s digital arm, Digital DEWA, is the cornerstone of its ambitious strategy. This subsidiary focuses on Solar Energy, Energy Storage, Artificial Intelligence (AI), and Digital Services to ensure sustainability and optimize resources while enhancing customer experiences.
The Moro Hub, a state-of-the-art data center and innovation hub, underpins Digital DEWA’s operations, providing advanced infrastructure and solutions.
DEWA’s digital transformation also extends to promoting sustainability within the community. Initiatives like ‘Smart Living’ enable customers to monitor and manage energy consumption.
The organization’s commitment to sustainability is reflected in campaigns and tools that empower customers to make informed decisions to reduce waste.
As DEWA pioneers digital initiatives, it continues to reshape the customer experience. Physical Customer Happiness Centers have transformed into self-service hubs utilizing AI and robotic devices, further enhancing convenience for customers.
DEWA’s commitment to top-notch customer experience is underlined by its 100% score in the International Digital Customer Experience Standard (IDCXS: 2022) certification.
DEWA’s AI journey began in 2017 and has since progressed, culminating in the use of Chat GPT to enhance its services.
This AI technology, integrated through the virtual employee Rammas, empowers DEWA to better understand customer inquiries and respond promptly and accurately.
DEWA’s strides towards becoming the world’s smartest city are not just remarkable but essential in shaping a future characterized by innovation, sustainability, and unparalleled customer experience.