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To mark World First Aid Day this month, Emirates has announced the recruitment of 3,000 new cabin crew with first-class aviation first aid skills after graduating from the airline’s rigorous cabin crew training programme.
In order to become world-class cabin crew, new employees undergo 8 weeks of intensive ‘from scratch’ training. The start-from-scratch phase includes countless courses from safety to service, security and emergency to hospitality, and crucial medical response training.
Emirates cabin crew are trained to handle a variety of situations onboard, including learning essential life-saving skills. Combining hands-on, in-person, classroom and online learning, new hires will learn valuable lessons that will prepare them for life and save the lives of others.
study
Provide medical training to new crew members in all aspects of first aid, including dealing with collapsed casualties, dealing with suffocation, identifying and dealing with dyspnea (such as asthma and hyperventilation), sudden illness (such as chest pain, stroke, hypothermia) blood sugar, allergic) reactions, deep vein thrombosis, barotrauma, decompression sickness, and substance abuse. Crew also learn how to deal with injuries such as fractures, burns and amputations, as well as infectious diseases, the importance of infection control procedures and onboard hygiene.
New employees are trained in cardiopulmonary resuscitation (CPR) life-saving skills, practice on patient manikins, and how to properly use an automated external defibrillator (AED) machine. Using specially designed medical mannequins, crew members can also experience what it’s like to deliver a baby on board and deal with death. All training is delivered by certified aviation first aid instructors in a world-class training facility – the Emirates Flight Attendant Training Centre in Dubai.
save life
In July 2022 alone, Emirates crew saved two passengers from cardiac arrest on two separate flights. A potentially fatal event, cardiac arrest causes the heart to suddenly stop beating. Without immediate treatment, insufficient blood flow to the brain and other organs can lead to loss of consciousness, disability or death.
The Emirates crew used a combination of CPR techniques and defibrillators to save the lives of two passengers and keep them stable until they could receive medical attention from emergency services on the ground. Both passengers are now recovering well.
Support the crew
In the event of a medical incident on board, the crew is supported by the cockpit crew (the captain/pilot and co-pilot/co-pilot) and a team called ground medical support. The ground medical support team is based at Emirates headquarters and is available 24/7 via satellite communication to provide crew members around the world with onboard medical incident support and advice.
From a psychological standpoint, crew members were also trained on obtaining consent to assist passengers, showing compassion to the sick and their families, remaining calm, keeping the casualty informed at all stages, and staying with the casualty until the situation improved. They also learn how to break difficult news when needed. After any incident, cabin crew can also support their own mental health through Emirates’ employee assistance scheme, peer support services and Sehaty – Emirates’ employee benefit scheme.
Aircrew knowledge and skills are tested annually in recurrent training, where aircrews are required to complete a 1.5-hour online course, a 2-hour CPR, AED, Severe Bleeding and Severe Allergy Management hands-on course, and assessments are conducted for each. Experienced aircrew also participate in an annual flight simulation exercise to ensure they are adequately equipped to deal with any medical mishaps and regularly update their knowledge.
put first aid into action
Flying on the world’s largest airline, Emirates crews enjoy non-stop new adventures as they travel to more than 150 cities in 85 countries. Many Emirates cabin crew describe the position as “the best job in the world” – not only because of their award-winning service at 40,000 feet and the unique lifestyle that comes with working, but because they also find themselves in Hero Potential in Life – Saving Skills and Emergency Management.
Attending Emirates First Aid training helps new employees develop their communication skills, initiative and leadership qualities, ability to work effectively as a team, focus on staying mentally strong and working effectively under pressure and – how to save and protect others life. – arab trade news agency
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