Enoc Group, a leading oil and gas company, plans to partner with Microsoft to integrate Microsoft Azure OpenAI services into its operations .
This collaboration aims to enhance customer experience, facilitate data-driven decision-making, and promote knowledge discovery.
Enoc Group, as a national champion, is dedicated to meeting the energy demands of Dubai and the UAE.
Its growth strategy prioritizes digitalization to optimize business operations and improve efficiency.
By leveraging AI technology, Enoc Group expects to enhance various aspects of its business, such as call center operations, providing personalized customer attention, and efficient handling of customer requests.
Saif Humaid Al Falas, CEO of Enoc Group, emphasized their commitment to the UAE Digital Government Strategy 2025 and their dedication to utilizing innovative technology solutions to enhance stakeholder experiences.
Enoc Group has already launched initiatives like the ‘NEXT’ accelerator program to meet the demand for innovative fuel supply solutions and the ‘Masar’ program for digital integration across all sectors.
In alignment with the UAE’s vision for a sustainable economy and societal prosperity, Enoc Group will continue exploring additional use cases for AI adoption to further improve customer service and operational efficiency.