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Friday, September 22, 2023

Generative AI to Transform Business Operations at Emirates NBD


Leading banking group Emirates NBD has announced a transformation focused on harnessing the power of generative artificial intelligence to transform its operations and improve productivity across a range of business functions powered by Microsoft.

The collaboration aims to bring new opportunities for innovation, efficiency and customer experience in the banking industry.

This transformation includes three key initiatives that will drive significant advances in software development, collaboration and customer engagement.

Supporting Emirates NBD’s IT team with Github Copilot X: Emirates NBD recognizes the critical role its IT team plays in efficiently delivering powerful software solutions to drive business innovation. With support from Microsoft, the bank’s IT team is leveraging the cutting-edge capabilities of Github Copilot X, an advanced generative AI tool developed by Microsoft, with more than 1,000 developers currently using this state-of-the-art coder assistant.

With this tool, Emirates NBD expects to see significant improvements in coding proficiency, software development speed and quality. This advancement will be another cornerstone in the transformation of Emirates National Bank’s technology capabilities, enabling the bank to meet customer needs with greater agility and efficiency.

Try Microsoft 365 Copilot Across Your Organization: As part of its commitment to drive digital transformation, Emirates NBD will be one of the first companies to access the Microsoft 365 Copilot preview. This collaborative tool, powered by generative artificial intelligence, will enable Emirates NBD staff to increase productivity by automating repetitive tasks, generating content and assisting complex decision-making processes. By piloting the use of Microsoft 365 Copilot across the organization, Emirates NBD aims to create a more agile and intelligent workplace that drives innovation and optimizes productivity.

Launch ChatGPT use case across all business and support functions in Emirates NBD: Understanding the importance of customer experience and streamlining business operations, Emirates NBD will deploy ChatGPT, a state-of-the-art conversational AI, across all business and support functions including contact centers and marketing, legal, compliance and operations Model. risk department.

The bank recently held a successful Generative AI Hackathon, where mixed teams from business and IT collaborated with experts from Microsoft, McKinsey and Quantum Black. During the hackathon, Emirates NBD gained valuable insights into ChatGPT’s capabilities, on-the-fly engineering, dataset preparation and model fine-tuning techniques. Adopting ChatGPT will enable the bank to deliver a personalized customer experience, improve operational efficiency and drive innovation across the organization.

break the boundaries

Abdulla Qassem, Group Chief Operating Officer, Emirates NBD, said: “We are delighted to join forces with our long-standing partner Microsoft on this initiative. By harnessing the power of generative artificial intelligence, we aim to transform our business operations and enhance our customers’ experience”

Samer Abu-Ltaif, Corporate Vice President and President, Central and Eastern Europe, Middle East and Africa (CEMA), Microsoft, said: “The age of AI is here and we are delighted to support UAE NBD in unleashing its transformative power. AI is a defining technology of our time , which acts as the ultimate amplifier, revolutionizing the way we work and unleashing our creative potential.

new level of productivity

“At Microsoft, we leverage advances in supercomputing and machine learning to train powerful AI models capable of revolutionizing a variety of tasks using natural language. We are proud to bring these cutting-edge generative AI tools to Emirates NBD and help Their teams innovate, collaborate and achieve new levels of productivity.”

The partnership between Emirates NBD and Microsoft represents a major milestone for the banking industry, setting new standards for innovation, efficiency and customer focus. By harnessing the potential of generative artificial intelligence, Emirates NBD is poised to unlock new growth opportunities, redefine customer engagement and shape the future of banking. — trade arab news agency


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