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Thanks to simplified procedures and digitized services, more than 4.7 million residence and employment transactions were completed in the country from January to October this year, authorities revealed on Friday.
This is achieved through a digital link between the Ministry of Human Resources and Emiratisation (Mohre) and the Federal Identity, Citizenship, Customs and Port Security Authority.
The two entities provide 35 common services – 23 for business owners and households employing domestic workers and 12 for private sector employers and employees.
With a seamless connection between the two entities, residents and businesses are able to complete transactions in minutes – increasing efficiency and ensuring data accuracy.
Of the 4.7 million transactions, 1.2 million involved the issuance of new contracts, residence permits for domestic workers, changing employers, cancellation of work permits and employment contracts, and absconding complaints.
The number of transactions related to private sector employers and employees exceeds 3.5 million. These include checking entry dates, canceling labor cards, golden residence deals, temporary work permits, part-time work permits, and more.
More digital services are in the pipeline
“In line with the UAE Centennial Plan 2071, which aims to improve the quality of life in the community, we are working to accelerate the development of government services,” said ICP Director-General Maj-Gen Suhail Saeed Al Khaili.
“We aim to enable comprehensive linkage between the systems of the UAE’s federal entities, automate government services, procedures and transactions, and accelerate comprehensive digital transformation.”
“Our aim is to simplify procedures, accelerate digital transformation and improve the customer journey by increasing efficiency, reducing time, effort and speed of completion. We are happy to work with all government entities in this regard, especially the Ministry of Human Resources and the Emirates,” he added.
Mohre is also looking at developing technology solutions focused on customer experience.
Khalil Ibrahim Al Khoori, Mohre’s Undersecretary for Human Resource Affairs, said: “We are keen to put into practice the directives of wise leadership to increase customer satisfaction…all our efforts are aimed at delivering the best government services in the world superior.”
Copyright © 2022 Khaleej Times. all rights reserved. Courtesy of SyndiGate Media Inc. (Syndicate Information).
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