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Samsung opens first customer service plaza in Abu Dhabi

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Samsung Gulf Electronics has launched a state-of-the-art customer service plaza and lounge in the heart of Abu Dhabi, run by partner Eros.

Strategically located across from Abu Dhabi City, the 96-square-metre plaza is now open to serve Samsung customers in and around the UAE capital.

Customer Service Plaza offers a full range of services, including cell phone and tablet repairs, software updates, and cell phone recycling. Staffed by highly professional Samsung technicians, the center ensures customers’ equipment receives expert care and attention.

Samsung lounge

A major highlight of the plaza is the Samsung Lounge, a dedicated space that offers customers the opportunity to explore, experience and purchase Samsung’s flagship devices across various product categories, including mobile phones, TVs and Soundbars. In addition to repairs and updates, customers also benefit from sales and service synergies at the Plaza.

Kiran Tewari, Director of Customer Service, Samsung Gulf Electronics, commented: “At Samsung, we are committed to innovating and delivering unparalleled customer service. The launch of our state-of-the-art Customer Service Plaza in Abu Dhabi marks another important milestone in our journey. Providing our customers with the best service experience is our top priority and the opening of the new plaza is a testament to our unwavering commitment to customer satisfaction.”

Ahmad Badri, Director, Eros Group added: “We are delighted to be partnering with Samsung to bring this state-of-the-art customer service plaza to Abu Dhabi. Through this partnership, we aim to enhance the overall customer experience and strengthen our commitment to delivering first-class Dedication to service.”

S-Care Extended Warranty

In addition, customers can also purchase S-Care Extended Warranty directly from Service Square, which provides up to 2 years of additional coverage on top of the standard warranty period. This ensures enhanced protection for its Samsung devices.

It also features a dedicated soundbar experience zone where customers can connect their mobile devices via the SmartThings app and immerse themselves in the latest soundbar technology. For added convenience, the newest service centers offer on-site service options, allowing customers to service their equipment without leaving the comfort of their home. — trade arab news agency

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