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Sunday, September 24, 2023

Title: Resolving ‘Digital Debt’ in UAE Jobs with AI Support

In the dynamic landscape of UAE and global workplaces, the concept of ‘digital debt’ has emerged as a major challenge for employees. As businesses transition to digital operations and an ‘always-online’ culture becomes prevalent, individuals find themselves grappling with an overwhelming influx of digital data, emails, and chats.

With office tasks spilling into their homes through virtual communication with colleagues and superiors, the room for creativity and work-life balance has significantly diminished.

The surge in digitalization has led UAE employees to work relentlessly even on regular days, extending their commitment to weekends as they engage with customers and supervisors to meet targets.

Microsoft’s 2023 Work Trend Index Report reveals that this accelerated pace of work has far outpaced employees’ ability to cope, leaving them with mounting ‘digital debt.’ The report emphasizes the urgency to leverage artificial intelligence (AI) solutions to shift mundane tasks to automation and grant employees more time for creative and fulfilling endeavors.

However, concerns about AI replacing human jobs persist among workers, as 49 percent expressed worry about potential job displacement. Nevertheless, 70 percent of employees expressed willingness to delegate tasks to AI to alleviate their workloads.

Interestingly, leaders seem more enthusiastic about integrating AI into the workplace, with 76 percent indicating comfort in using AI for administrative tasks and expressing openness to utilizing it for analytical and even creative work.

Naim Yazbeck, Microsoft UAE’s general manager, highlights the growing concern shared by both employees and employers regarding the need to strike a balance between productivity and fostering creativity and innovation.

To fully realize the benefits of next-generation AI, businesses must empower their workforce with the skills required to effectively and responsibly leverage AI technologies.

David Jones, CEO of The Talent Enterprise and author of The Future of Assessments, emphasizes that the rapid evolution of work environments and technological advancements necessitates a fundamental re-evaluation of working practices.

Jones asserts that harnessing the potential of cutting-edge technologies like AI, machine learning (ML), virtual reality (VR), and the metaverse will be instrumental in identifying attributes that significantly impact organizational productivity and performance.

As the UAE job market continues to evolve, addressing ‘digital debt’ through AI support can lead to a more sustainable and thriving workforce, where employees can focus on innovation and growth while technology aids in streamlining operations and enhancing overall efficiency.

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