Describe your background and the company’s history in detail.
Our story began in 2013 when Seven Stars Destination Management Company was founded by Mohammed Kaddo who successfully started his own travel company, from a University of Siena graduated in 2001, they worked for a travel and Tourism company and then start building their own business/ company in Dubai.
Seven Stars has been recognized as a leader in destination management for 10 years. Our vast knowledge of the region’s dynamic market has allowed us to establish strong partnerships with reputable hotels and travel companies throughout the Middle East and North Africa (MENA). This enables us to guarantee exceptional quality services that go above and beyond our client’s expectations.
Since then, we have expanded to Saudi Arabia, Oman, Qatar, Kuwait, Bahrain, Georgia, Turkey, and Morocco.
What do you want to achieve in the workplace and what does your company expect from its employees?
“Always maintain good relationships with our customers, employees, and colleagues.”
The reasons behind my employee retention, repeat customer base, and strong relationships are the same: Care, respect, and honesty. That means not just telling the truth and doing business with integrity, but being genuine with everyone.
My employees Always looking for potential clients and presenting Real service matters more than savings people will choose you over your competitors when you step up and offer them real service that shows you actually care about them
What are your greatest company and team asset?
Excellent customer reviews and creating brand loyalty from customers. Therefore, employees are the most valuable assets in our organization.
Successful businesses rely on several different types of assets, such as financial capital, real estate, production equipment, and powerful technology. But in today’s knowledge-based economy, there is no question that employees are the most important asset of an organization.
Teamwork. Working with others, especially being able to respect others’ different opinions, is an important component of teamwork.
Trust, along with respect and loyalty is a leader’s greatest asset. As leaders, what can we possibly achieve without the respect, trust, and loyalty of the people we serve?
What steps have you taken to get where you are in your career?
I always use these strategies to help me prepare effectively to consider in my career steps:
- Knowing my unique skills. …
- Think creatively.
- Take practical steps.
What is your motivation for starting this company?
Travel takes us out of our comfort zones and inspires us to see, taste, and try new things. It constantly challenges us, not only to adapt to and explore new surroundings but also to engage with different people, embrace adventures as they come, and share new and meaningful experiences with all our customers.
What are some of the obstacles you’ve faced in achieving your goals?
The road has not always been easy but it has been and continues to be, a lifelong education on what it truly takes to be a successful business in the travel industry, Obstacles come in all shapes and sizes
- I take every challenge as a learning experience that can help me find my way through the next time it comes around.
- I embrace each negative situation as an opportunity to sail right through if it ever raises its ugly head again.
- But before I give in to the urge to give up, I stop and consider the fact that I made it past the hurdle the last time. That success gives me the strength I need now. It gives me the experience and strategic thinking to know how to conquer it the second, third or fourth time around.
Our main obstacle was how can we improve our tourism industry after Covid-19. Providing clear information to travelers and businesses, and limiting uncertainty (to the extent possible) Evolving response measures to maintain capacity in the sector and address gaps in support. Strengthening co-operation within and between our agents in different countries. Building more resilient, sustainable tourism.
How best would you describe yourself in just one word?
“I am ambitious and driven. I thrive on challenges and constantly set goals for myself, so I have something to strive toward. I’m not comfortable with settling, and I’m always looking for an opportunity to do better and achieve greatness.
I am a hard-working and driven individual who isn’t afraid to face a challenge. I would describe myself as an open and honest person who doesn’t believe in misleading other people and tries to be fair in everything I do.
What gives you a sense of purpose and direction on Mondays?
Having a sense of purpose comes from feeling connected to others. Using your gifts in the service of others can help you find your true purpose, while isolation and loneliness can cause you to have an existential crisis.
Having the intention to accomplish something that is meaningful to you and makes a positive difference for others. So having a sense of purpose in what you do at work relates to believing that what you do is meaningful and contributes to making a positive difference for others.
How to build a sense of purpose in the workplace?
- Regularly discuss performance objectives and goals. Career goals are often only covered during performance reviews. …
- Measure personal growth. …
- Encourage employee development.
- Support internal career development.
- Provide support and employee care benefits.
What was the most innovative or creative project that you worked on?
- Customer experience innovations in the hospitality
We operate in eleven countries: UAE, Saudi Arabia, Oman, Qatar, Kuwait, Bahrain, Georgia, Turkey, Azerbaijan, Greece, and Morocco. Our team is made up of some of the most innovative minds in the inbound tourism and destination management industry. We’ve designed thousands of experiences for our clients and have been recognized with numerous awards because of our dedication to providing excellence.
- Having a Business Model Innovation despite challenges and resistance,
Seven Stars Destination Management Company (DMC) offers a plethora of services to all people coming and going to UAE, Saudi Arabia, Oman, Qatar, Kuwait, Bahrain, Georgia, Turkey, Azerbaijan, Greece, and Morocco. We pride ourselves on providing a unique, authentic, and memorable experience for both the attendees and the organizers.
What key values helped you overcome obstacles in your career? Tell us a story about the most memorable incident in which you demonstrated leadership.
The note responds to the COVID-19 crisis that hit the tourism sector in the first quarter of 2020. The crisis is ongoing, so any recommendations made in this report should be considered through the lens of developments that have taken place in the intervening period.
- Remain positive.
- Admit when you need help. There are times when you will need to ask for help. …
- Look at the challenge from all sides. …
- Know when to delegate. …
- Set small goals. …
As a bonus eighth way to overcome obstacles, we have to remember that communication is the key to tackling any challenge. I’ve found asking questions is the best way to start. When a challenge involves others, we must first take the time to probe and understand their position. In business, it is best to have formal processes to overcome obstacles during projects or the sales cycle. Let us know what tips you have on tackling obstacles and be sure to check out our whitepaper to learn how your firm can improve communication with your clients.
Talk about the action (or actions) you took and make sure you frame it all in terms of your leadership. Talk about the results of your actions—the more quantifiable and concrete the better. You can also briefly talk about anything you learned about leadership from this experience.
What makes your company’s services/solutions or products unique?
The number of tourists can be increased by conserving cultural and religious sites, minimizing internal conflict, and providing facilities and security to them.
Tourism leads to the creation of attractions, restaurants, entertainment, and better services in a community. It has a positive impact on other industries too: agriculture, transport, and manufacturing. With positive effects on the local community, standards of living in a local area can also rise.
Buying power: With over 5M yearly arrivals, we’re in a position to make sure you get the best rates in the market. We negotiate daily with suppliers to make sure you always get the very best prices possible. And not only do you benefit from price negotiation, but you also get volume overrides and kickbacks when your sales pass a certain threshold.
Plus, we have direct access to highly dynamic content-so if you want to offer your users the most current information available, you’ve come to the right place.
Our vision is to be a dependable and solid partner for tour operators. We understand their risks and needs. In each country, we adhere to the highest quality standards and have built strong relationships with tourism authorities and suppliers.
What is coming soon in terms of new offerings and innovations?
Being in touch with all new technology trends in the travel industry 2022 Technology allows you to stay connected with the world while you are traveling. If you cannot take time off work, then you can work from a remote location. Apart from that, you can keep in touch with loved ones. It makes traveling to foreign land safer as people will know where you are.
Focusing on social media and marketing strategies
The hospitality industry can use social media to engage customers and clients in dialogue and recognize their needs. Through these networking sites, the hospitality industry can interact with consumers before, during, and after the vacation experience.
Social media marketing for hotels is key to increasing visibility, boosting direct bookings, and improving brand awareness. With more and more guests interacting with social media on a regular basis and getting inspiration for their next trip, it has become an integral part of any marketing strategy.
The media have a crucial role to play in putting emerging destinations. The relationship between tourism and the media is vital and complex. Tourism is highly dependent on media reporting because the vast majority of travel decisions are made by people who have never seen the destination firsthand for themselves
Strategies to Expand the brand globally
to attract more foreign visitors to our tourism business
- Consider exhibiting at trade shows.
- Monitor and respond to online reviews.
- Think eco-tourism/adventure travel.