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Abu Dhabi Customs enables digital customs inspections with Accela


Customs and Border Control implementation pioneered by Abu Dhabi Customs reduces inspection time by 97%

San Ramon, California, February 15, 2023 /PRNewswire/ — accelerator®as a trusted cloud solution provider at the core of government operations, released a report on how Abu Dhabi Customs- General Administration of Customs- Abu DhabiPioneered digital inspection system improves customs operations.Launched on January 2021 Powered by the Accela Civic platform, the inspection management system has reduced cargo inspection time by 97%, improved internal processing, increased staff capacity and set the standard for global digital customs processes.

Abu Dhabi Customs- General Administration of Customs- Abu Dhabi Oversees 15 border crossings at airports, seaports and land borders, handling a total of more than 20 million tons of cargo Abu Dhabi Per year. Before using Accela’s agile platform, the administration handled all checks with pen and paper, creating data silos. Longer inspection times have exacerbated congestion in global supply chains impacted by the COVID-19 pandemic, labor shortages and shipping restrictions.

A spokesman for Abu Dhabi Customs said: “Improving our daily inspection procedures and speeding up inspections is a consistent priority for our employees, visitors and businesses that ship goods.” Abu Dhabi. “By partnering with Accela to develop our inspection management system, we are creating a more modern, safer and more reliable customs process.”

Abu Dhabi Customs and Customs’ inspection management system is a tailor-made configuration of the Accela Civic platform. Inspection management systems automate the inspection process, improve security, standardize trade procedures, and maintain revenue control. All data is stored in the cloud and staff can extract the necessary information from their mobile devices at any point during the inspection.

“Abu Dhabi Customs and Accela have set a new standard for how cloud-based solutions can simplify government, deliver better experiences, and address the pressing supply chain challenges we all face,” said Khalid Rani, General Manager of Accela International Operations. “By customizing Accela’s Citizenship Platform to power the new implementation of Customs and Border Control inspections, Abu Dhabi Customs is conducting inspections faster while freeing up key staff to address other needs.”

Abu Dhabi Customs- General Administration of Customs- Abu Dhabi Using an inspection management system to apply standard operating procedures (SOPs) to inspections reduced processing time from 90 minutes to a maximum of 10 minutes, with an average reduction of 3 minutes.Time saved per inspection cycle helps move goods Abu Dhabi Faster, relieves supply chain congestion, frees up staff for other critical operations, and modernizes global customs.

“Congestion and delays are among the top concerns of our business and our customers,” said Deepak Sirodekar, Hub and Gateway Operations Manager for DHL, a leading logistics company and beneficiary of simplified services. “Abu Dhabi 100% automation of the inspection process helps us pass faster middle East, saving customers time and money while alleviating supply chain issues and allowing us to remain more adaptable in a fully digital workflow. “

The inspection management system proves Abu Dhabi Accela’s work on digitizing customs and border processes creates opportunities for future improvements in customs digitization at the federal level in the US and other global markets. The extensibility of the Civic Platform enables agencies to easily create custom applications to meet their specific needs.

Abu Dhabi Customs won hipster award During Accela’s annual customer meeting and training event, accelerate. The Trendsetter Awards recognize innovative government agencies and individuals utilizing new technologies, digital strategies and other modern approaches to achieve excellence in their communities. To learn more about Accela – california– The Global Leader in Government Technology Powering 80% of America’s Largest Cities – Visit https://www.accela.com/solutions/.

About Accela
Accela is a trusted provider of cloud solutions at the heart of government operations. The company works with governments around the world to accelerate their digital transformation, deliver vital services, and build stronger communities. More than 300 million citizens worldwide benefit from Accela’s government software solutions. The company delivers agile, purpose-built solutions and powerful platforms that provide users with a consumer-like experience, share data across departments, and ensure world-class security.

With Accela, government agencies can experience fast and effective digital transformation. Accela’s government software caters to agencies at any point in their modernization journey while helping them prepare for what comes next. The company has received the Microsoft US Partner Award for its innovative SaaS solutions for three consecutive years. In 2022, Accela won the Best of SaaS Business Award from Inc. and was named a World Changing Idea by Fast Company. Accela is headquartered in San Ramon, California, with offices around the world.For more information, please visit www.accela.com.

Media Contact: Holly Lambin, [email protected]



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