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Bengaluru’s Kia beats 15 airports worldwide for top passenger satisfaction, joins Atlanta and Abu Dhabi

Kempegowda Airport topped the list by number of 15 participating airports worldwide.

Updated March 8, 2023 | 01:50 PM IST

A photo of Kia Airport’s Terminal 2 when it opened.Photo: Kempegowda International Airport

Bangalore: Bengaluru’s Kempegowd International Airport (KIA) has once again received global recognition.Kia Airport has been recognized as the best airport in the world according to the latest consumer satisfaction survey by Airports Council International (ACI)

Abu Dhabi United Arab Emirates International Airport and Hartsfield-Jackson Atlanta International Airport in the United States are the other two airports to be recognized in ACI’s 2022 Global ASQ Arrivals Survey, along with Kia International Airport.

Responding to the ACI’s endorsement, Bengaluru International Airport Limited (BIAL) said, “Efficient disembarkation procedures, streamlined immigration and customs processes, organized baggage claim services and the availability of infrastructure such as transit hotels and AI-assisted robots have helped A smooth arrival experience for passengers at BLR Airport.”

The ACI survey analyzed more than 30 performance indicators covering key elements of the passenger airport experience, such as ease of finding your way, check-in, and parameters such as shopping and dining services.

Kempegowda Airport topped the list by number of 15 participating airports worldwide.

“This recognition is a testament to the hard work, dedication and commitment of our team. We would like to thank the government authorities – Immigration, Customs and CISF; for their cooperation in making the arrival process seamless. We would also like to thank our passengers for their support Our unwavering trust and confidence. This award further motivates us to continue to strive for excellence and strengthen our position as one of the leading airports,” said Hari Marar, CEO of BIAL.

ACI Director General Luis Felipe also congratulated the Kia authorities for their success in the Airport Service Quality Award. ASQ is the world’s leading measure of airport customer experience, carried out at more than 340 airports around the world, and is considered the industry standard for measuring airport service quality.

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