Dubai: To support the achievement of the goals of ‘UAE Vision 2031’ and ‘Dubai Economic Agenda D33’, Dubai Customs organized the ‘Future Vision Forum’ during UAE Innovation Month 2023. Themed “Innovating Together for a Sustainable Economy”, the forum was attended by His Excellency Ahmed Mahboob Musabih, Director General of Dubai Customs and CEO of Ports, Customs and Free Zones Corporation, as well as representatives from various business sectors that contributed to enriching the forum dialogue meeting. The forum is overseen by Customer Happiness with support from Strategy & Corporate Excellence and Service Innovation. Representatives from foreign diplomatic agencies and strategic partners participated in the forum.
The various business sectors in Dubai that make up the Dubai Customs Advisory Council are involved in exploring and understanding the future of customs and the success factors of customs services. Traders and investors from these industries meet in working groups to share opinions and ideas on the most effective ways to meet future challenges and turn them into achievements by discovering solutions that will boost the growth of customs services and strengthen business across all industries. Discussions involved groups representing a variety of industries including Electronics, Supply Chain and Logistics, Business Council of India, National Association of Freight and Supply, Trademark Owners Protection Group, Dubai Gold and Jewelry Group, Dubai Computer Group, Fruit and Vegetable Traders Group, Retail Business Group and multinational corporations.
During the forum, the working group presented high-quality ideas for improving customs work, which gave Dubai Customs a new start in its efforts to develop and deliver first-class customs services and facilities.
According to Musabih, Dubai Customs is committed to promoting a culture of innovation in the UAE. This is because innovation plays a vital role in economic and social development, as recognized in the ‘We UAE 2031’ vision and ‘Dubai Economic Agenda D33’. These programs aim to double the value of non-oil foreign trade, supported by expanding economic partnerships with key countries in global trade. Economic partnerships have already contributed to trade growth, with non-oil foreign trade reaching AED2.2 trillion in 2022, up 17 percent from the previous year. Additionally, tourism and travel have seen significant growth, with 101 million passengers passing through the country’s airports in 2022.
Dubai Customs looks forward to the active participation of stakeholders to showcase and develop high-quality innovations that will become even more relevant in the Year of Sustainability. This is especially important as the UAE will take a major step towards global sustainable development by hosting the international climate change conference ‘COP28’ at the Dubai World Expo from 30 November to 12 December this year.
Yousef Al-Hashimi, Executive Director, Client Management (Acting), said the forum was dedicated to exploring future prospects to develop a shared vision for business growth. The aim is to invest in innovations that help develop capacity and simplify customs procedures. For example, the “Smart Refund System” developed by the department is the first of its kind in the world and can handle more than 2 million requests per year.
He added: “Dubai Customs provides world-class customs services that drive business growth. The Advisory Council initiative gives customers a voice to share their suggestions and needs. Dubai Customs is committed to improving the public’s awareness of innovation in the development of the national economy and the realization of the UAE. Awareness of the importance of global leadership, and maintaining Dubai’s position as a global hub for a sustainable economy, intensifies efforts to spark creativity and innovation. Not surprisingly, Dubai Customs achieved a customer happiness index of 89.7% in 2022, with a total of 25.7 million customs transactions were completed.”
Ahmed Abdul Salam Kazim, Director of Strategy and Corporate Excellence, said Dubai Customs has made rapid progress in engaging clients in developing new ideas. All ideas submitted by clients and staff are carefully researched to identify viable ideas which are then developed and integrated with customs systems to improve performance and provide unprecedented service to clients.
Kazim highlighted the role of different business units in anticipating future customs needs.
At the conclusion of the forum, His Excellency Ahmed Mahboob Musabih and His Excellency Yousef Al-Hashimi paid tribute to the business community present.