With more than 60% of hotel executives expecting to introduce fully contactless experiences by 2025, global smart hotel solutions provider Hudini saw record demand for its hotel guest experience solutions in 2022.
Hudini enables hotels to deliver a connected guest journey from pre-arrival to post-departure, ensuring faster, contactless and hyper-personalized service delivery. The company’s hotel middleware platform connects more than 100 hotel applications in one guest interface.
Driven by data and artificial intelligence, Hudini’s proprietary software works across all touchpoints of the guest journey, from online reservations, mobile check-in and digital room keys, to room service, communications, check-out and payments. With more than 300 hotels in 25 countries, Hudini is quickly becoming the industry standard for digital transformation in the hospitality industry.
The hospitality industry relies on its ability to connect people with the places they visit, thereby creating memorable experiences for guests. In its post-pandemic renaissance, the industry is waking up to technology’s impact on guest accommodations and its potential to increase customer loyalty and generate additional revenue. In fact, a recent study found that 62 percent of hotel executives say they will have a “fully touchless experience” by 2025.
“It’s been an incredibly exciting year for us and we’ve made progress on many fronts in the last 12 months, from our product offerings and team to our partners and customers ,” said Prince Thampi, founder and CEO of Hudini.
“Not only has the global pandemic accelerated the need for contactless technology to provide a safe and seamless guest experience, but more importantly, it has caused a major shift in mindset when it comes to digital transformation in the hospitality industry. Hoteliers are increasingly Increasingly, they are looking for ways to differentiate and personalize their customer experience to increase efficiency and productivity, and generate additional revenue through technology, and we help them do that.”
Product is the focus of the business in 2022, and the launch of Hudini 2.0 is the company’s future-proof product set designed to enhance all aspects of hotel operations and enhance the guest experience. Several new strategic partnerships were also announced this year, including Incode Technologies for facial recognition, a collaboration with Alcatel, Schneider for guest room control and communications platform Message Bird.
Trusted by some of the world’s leading hotel groups across multiple segments and continents, Hudini has doubled its portfolio of hotel partners in the past twelve months, including Taj Hotels and The Leela group in India, SH Hotels & Resorts, RCD Hotels in Mexico and the Caribbean and Accor Group, have also signed a cooperation agreement with the Institute of Hotel Technology (ITH), which represents the national accommodation industry in Spain and includes more than 16,000 hotels.
Through its offices in the United States, Europe, the Middle East and Asia, Hudini is able to serve its global clients locally. To support the company’s record growth, the Indian team moved into new premises this year and the European team expanded with the addition of a permanent base in France.
Looking ahead to 2023, Thampi said: “After an incredibly strong 2022, we are well positioned to drive our growth further next year. Expanding our presence in the US and European markets.” – trade arab news agency