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Mattar Mohammed Al Tayer, Director-General of Dubai Roads and Transport Authority (RTA) and Chairman of the Executive Board, revealed that the total RTA revenue collected through digital channels (electronic payment portals and smart kiosks) amounts to 2 dirhams. 655 billion in 2020. In the same year, there were 52,7146,000 digital transactions, 2.162 million registered users on the digital platform, and 6.136 million downloads of smart applications.
Al Tayer also said that RTA’s transaction digitization rate exceeded 91%, and the customer happiness index reached 96.2%. He also added that compared to 2019, RTA’s digital drive will help reduce the number of transactions processed in the Customer Wellbeing Center by 64.5% in 2020.
“Achieving these targets is the RTA’s implementation of instructions from His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President, Prime Minister and Ruler of Dubai, and Sheikh Hamdan bin Mohammed bin La As a result of the instructions of His Highness Sid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Committee, Maktoum has transformed Dubai into the smartest city in the world, providing services through 24/7 smart channels,” Al Tayer commented.
“RTA is one of the first government entities to transform all customer transactions into smart services with innovative design and accessibility. Therefore, RTA is able to ensure business continuity during the Covid-19 lock-in period and provide customer service with high standards ,” he pointed out.
“As part of its digital strategy for 2020-2024, RTA is currently updating and following up the implementation of 111 projects. It plans to launch a future technology roadmap in the last quarter of this year, and implement a fifth-generation technology roadmap in the second quarter of next year. Fig. By the end of 2020, RTA’s large data volume reached 127TB, which is equivalent to 64 billion papers archived. The number of smart screens installed by RTA reached 970 screens,” Al Tayer explained in detail.
“Recently, RTA has cooperated with Huawei to develop the nol digital service, improve the balance recovery service, and launched the nol Pay App, the first virtual debit card involving public transportation. RTA also launched the nol Emaar card, which is a Offers an Emaar discount of up to 40%. RTA is the first government entity to use Apple’s latest technology to pay for parking,” Al Tayer pointed out.
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