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The Emirates Telecommunications and Digital Government Regulatory Authority (TDRA) has launched an AI-powered build of u.ae, the UAE government’s unified digital platform. This is considered as an interface to the government’s digital presence and access to services provided by UAE federal and local government entities.
The move comes against the backdrop of an ambitious plan to include a package of artificial intelligence services launched by TDRA Board Chairman Talal Belhoul Al Falasi, which is being implemented successively to keep pace with technological developments and empower customers experience.
The AI-powered generated version of the UAE Government’s Unified Digital Platform (u.ae) provides an interactive environment that allows users to access information and government services in a fun and interactive way around the clock. Anyone can use UAE Pass to switch to another government entity’s website and access all the information and services offered on the platform.
Smooth browsing
Using the UAE Pass will ensure that instead of repeating the registration process with multiple entities and remembering many passwords to switch between government websites, users can browse smoothly and easily from one website to another.
Against this backdrop, TDRA’s professional team re-presents content in a way that facilitates the customer journey, reducing time to information and services, thereby increasing customer satisfaction.
The upgraded version of UAE uses generative AI algorithms to realize real-time interaction between users and the platform, and at the same time, uses UAE Pass to log in to the platform to ensure privacy. When users log in and search for information and services, through the use of AI algorithms and UAE Pass, they can obtain their own needs in a personalized and accurate manner, so as to quickly obtain their needs without going through a long navigation process between several options.
digital presence
Eng Majed Sultan Al Mesmar, Director General of TDRA, said: “u.ae, the UAE Government’s unified digital platform, represents the UAE’s digital presence. It is the most visited website in the country, with 20 million people using it every year to search needed information and services.”
He added: “With this dynamism, the portal embodies the UAE’s digital lifestyle, where customers can be served through digital channels and access the information they want through a one-stop shop linked to all federal and local government websites. entity”.
Al Mesmar added: “By introducing artificial intelligence into the mechanisms of the UAE, we have taken another major step towards a digital future by embracing the latest technologies to facilitate the lives of our customers and enhancing the concept of interactive government, allowing customers to participate anytime, anywhere Among them.” Its top priority is to provide a simple and fast user experience.
Online Services Index
“u.ae is a key element of the UAE’s digital leadership as it is included in international organizations’ assessments of the level of digital government development, including the United Nations e-government survey, in which the UAE ranks first in the Arab region and 13th globally. Digital Government Development. Its Online Services Index ranks first in the Arab region and twelfth globally.”
u.ae is the embodiment of a whole-of-government approach as it provides access to nearly 3,000 services provided by all federal and local government entities and contains thousands of informational pages covering the needs of all customers, including citizens, residents, visitors and business people.
The Portal is connected and linked to all Commonwealth and Local Government websites, making it easy for visitors to obtain the information and services they need.
u.ae is a one-letter domain name, easy to remember. This domain name embodies the uniqueness of the United Arab Emirates. The letter U stands for United Arab Emirates (UAE). It also refers to the pronoun “you”, which reflects the focus of the UAE government and its keenness to communicate with customers and listen to their needs. — trade arab news agency
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