The UK’s Civil Aviation Authority (CAA) has taken enforcement action against Wizz Air Holdings Plc following numerous complaints from passengers about the airline’s failure to provide reimbursements for delayed or cancelled flights.
In response, the Hungarian-based carrier has committed to implementing policy changes to ensure compliance with passenger rights obligations, as stated by the CAA.
Furthermore, the CAA clarified that customers whose claims were wrongly rejected by Wizz Air will receive their money back. Last summer, the airline, like many others in the industry, faced significant disruption due to a surge in travel demand and staffing shortages resulting from the Covid-19 pandemic.
This imbalance put a strain on operations, leading to flight disruptions and leaving thousands of passengers delayed or stranded.
The CAA expressed major concerns regarding Wizz Air due to the substantial number of complaints related to the airline’s failure to refund passengers affected by disrupted flights.