22.9 C
Wednesday, December 6, 2023

British woman returns home from holiday in Abu Dhabi claims airline staff viewed her personal details and contacted her privately via WhatsApp


A British woman who has just completed a grueling training course to become a trained paramedic claims an Etihad Airways employee looked up her personal details through the airline’s computer system and posted them on WhatsApp. sent her a personal message on .

Hannah Smethurst, 22, from Manchester, was on a luxury holiday in Abu Dhabi after having just qualified as a paramedic and was waiting to board her flight home when she received a call from someone claiming to be an airline employee. “creepy” messages from people.

Hannah, who shared screenshots of her conversations with airline staff, said she believed the man had her details after viewing her passport at Abu Dhabi airport. He was then able to access the airline’s computer database to look up personal information, including her phone number.

When the man tried to “sneak into Hannah’s private message”, Hannah asked him how he got hold of her details, and he seemed to quickly reconsider his behaviour.

After asking Hannah to block his number, he told her, “FYI, your flight is boarding”.

Hannah tweeted: “After seeing my passport, an Etihad staff member found my personal data through the airline database, got my phone number, and gave me Texting, it was a horrible solo travel experience.“

Replying to one of her followers on Twitter, Hannah explained: “Seeing I was a young girl on my own I absolutely decided to take advantage of that and when I landed the Etihad team in Manchester were fantastic! “

After Wednesday’s incident, Hannah publicly contacted Etihad Airways’ Twitter support team but did not hear back.

However, an Etihad Airways spokesperson told CNN in a statement: “Our team has contacted the guest and Etihad Airways has launched a full investigation as soon as it became aware of misconduct by a third-party contractor employee.”

“Following an investigation, the employees involved have been disciplined in accordance with contractor disciplinary procedures. The privacy and safety of our guests is our top priority and we apologize for any distress caused to our guests.”

In 2021, the United Arab Emirates (UAE) introduced comprehensive data protection laws designed to ensure the confidentiality of personal information. The law is designed to protect people inside and outside the UAE.

subscribe to our newsletter

No spam, just a weekly digest of the best aviation news you don’t want to miss

Mateusz Mashchinski

Mateusz Maszczynski honed his skills as an international flight attendant for the Middle East’s most famous airline and is on duty for a well-known European airline during the COVID-19 pandemic. Matt is passionate about the aviation industry and has become an expert in passenger experience and human-centered stories. Always keeping his eye on the ground, Matt is regularly trusted by some of the biggest names in journalism for his industry insights, analysis and news coverage.


Source link

Related Articles

Abu Dhabi Police Set Strict Guidelines for UAE National Day Celebrations: Dh2,000 Fine and 23 Black Points for Violating 10 Traffic Rules.

As the UAE National Day celebrations approach, the Abu Dhabi Police have released a set of traffic rules for the weekend festivities. Motorists are...

Discover the Stories of Three Zayed Sustainability Prize Finalists Fighting to Transform the World

Launched in 2008 to honor the legacy of Sheikh Zayed bin Sultan Al Nahyan, the Zayed Sustainability Prize is set to announce this year's...

Witness: Abu Dhabi Unveils Hydrogen-Fueled City Bus with Zero Emissions

China-based technology company Wisdom Motor is gearing up to introduce its custom-designed hydrogen-powered city buses to Abu Dhabi through a collaboration with the Integrated...

Abu Dhabi Greenlights AED 7.6 Billion Housing Package Benefiting Over 5,600 Emiratis

Housing Package On Wednesday, Sheikh Khaled bin Mohamed bin Zayed Al Nahyan, Crown Prince of Abu Dhabi and Chairman of the Abu Dhabi Executive...

Prohibition of Entry for Certain Vehicles into Abu Dhabi for a Three-Day Period

On Wednesday, the Integrated Transport Centre implemented a temporary ban on specific vehicles entering Abu Dhabi. This ban primarily targets heavy vehicles, including trucks...

Latest Articles